Remote device not appearing
Open Local Mode on the host device, Remote Mode on the controller, allow Local Network access, and confirm both devices are on the same network.
← KEYFRAMESUPPORT / SYSTEM CHECK
Let’s get the rig back online.
Fast checks for the things that matter five minutes before downbeat.
A plug-in is missing
Confirm the Audio Unit or VST3 is installed for the current user, then restart Keyframe so the plug-in catalog can refresh.
No MIDI input
Check the channel’s MIDI source and channel assignment. Bluetooth MIDI devices must be paired before they appear as an input.
Audio changes after reconnecting hardware
Open Audio Settings and reselect the intended input and output. Save the session again after confirming the route.
STILL STUCK?
OPEN A SUPPORT REQUEST →Send the details.
Include your device model, OS version, Keyframe version, audio/MIDI hardware, and the steps that reproduce the problem.